Ordering a product from EmmaCreation.com online is quick and easy. After
you select an item, you will be guided through checkout and order confirmation.
(2) Ordering Offline
EmmaCreation.com welcomes you to order by mail. Please print the "Mail Order Form", and fill it out correctly and in typewritten.
Mail to: EmmaCreation Arts and Crafts P.O. Box 7320
Laguna Niguel, CA 92607
(3) Payment Method
For ordering online, we accept only Visa and MasterCard credit card. Please
note at check out if your credit card payment is a debit card. We will
be not able to process any credit card with unverifiable billing address.
Also, we can not process international based credit cards. Please make
sure that your credit card is issued by American Banks and has domestic
billing address.
For ordering offline (by mail), we accept Personal checks, Money orders
and Cashier checks only, no credit cards. Please make checks payable to
EmmaCreation, LLC. Please do not send Cash nor Postage stamps.
Please note that Personal checks may delay shipping until they are accepted
by the bank.
(4) Sales Tax
In accordance with regulations of the State of California, applicable sales
tax is automatically calculated based on order merchandise value for shipment
to residents of California. Shipments to destinations other than California
are not charged for sales tax.
(5) International Orders
At this time, we do not ship internationally outside of the U.S..
(6) Cancellation of Orders
Written notice of cancellation should be sent to us with order number by
email, by fax or by mail. Telephone call is not accepted.
Before shipping, you can cancel your order for standard merchandise at
any time without any fees. However, once your order is shipped, the following
Return Policy must be applied.
On ordering for custom-made merchandise, you must be charged for cancellation
fee after ordered to suppliers.
2. Return Policy
EmmaCreation guarantees your complete satisfaction with our every item.
However, if you need to exchange or you are not satisfied with it, please
return it with an explanation within 30 days from delivered date for an
exchange or a refund. We will be pleased to ship you a replacement or refund
your money.
(1) 30-day Guarantee
The item returned must be received by us within 30 calendar days from the
delivered date of the item. Absolutely, exchanges or refunds after 30 calendar
days from the delivered date are not accepted. No exceptions
<Exception of 30-day Guarantee>
The clearance sale item which is specified as "non-exchangeable and
non-refundable" on its item page is not exchangeable and not refundable
because of "final sale"..
(2) For Exchange
Please send the item for exchange to us with your order number, reason
for exchange and your another choice. (Please use a copy of "Packing
List " and a "Exchange and Refund Form" enclosed in your
package). The price of your another choice must be equal to or higher than
the item returned. Shipping fee for return must be paid by you. For the
item returned to us, please be sure to ship your item by insured and traceable
mail service offered by USPS and other carriers. Please note that it is
the customer's responsibility to insure all items returned to us.
The item returned must be in its original package with all accessories,
that is, in new and unused condition. Otherwise, the item returned will
be not accepted for exchange.
All Cross-stitch kits and Sashiko kits that have been opened are not exchangeable.
All shipping and handling charges are not exchangeable. We will charge
for new shipping and handling fees for exchange orders.
(3) For Refund
Please send the item for refund to us with your order number and reason
for refund. (Please use a copy of "Packing List " and a "Exchange
and Refund Form" enclosed in your package). Shipping fee for return
must be paid by you. For the item returned to us, please be sure to ship
your item by insured and traceable mail service offered by USPS and other
carriers. Please note that it is the customer's responsibility to insure
all items returned to us.
The item returned must be in its original package with all accessories,
that is, in new and unused condition. Otherwise, the item returned will
be not accepted for refund.
All Cross-stitch kits and Sashiko kits that have been opened are not refundable.
All shipping and handling charges are not refundable. We will charge for a 25% re-stocking fee.
(4)Returned Address
Return to: EmmaCreation Arts and Crafts P.O. Box 7320
Laguna Niguel, CA 92607